📜 VIVO EXCLUSIVE SHOP — PROMOTIONAL REWARD ACTIVATION
TERMS AND CONDITIONS OF PARTICIPATION
1. ELIGIBILITY AND PARTICIPATION
1.1 This promotional gift activation (the "Promotion") is organised by vivo.- 1.2 The Promotion is open to all residents of Kenya aged eighteen (18) years and above.
- 1.3 Participation is entirely free of charge. No purchase of any device, deposit payment, or financial consideration is required to access or interact with the promotional interface.
2. THE NATURE OF THE ACTIVATION (THE REWARD MECHANISM)
2.1 This activation is classified strictly as a Marketing Trade Promotion and a Guaranteed Gift Reveal. It does not constitute a lottery, game of chance, or betting event under the Betting, Lotteries and Gaming Act (Cap 131).- 2.2 The graphical interface ("The Wheel") serves strictly as an illustrative, gamified visual container to reveal a guaranteed participation reward.
- 2.3 Every eligible user who completes the promotional interaction is mathematically guaranteed to receive a promotional gift package, discount voucher, or accessory allowance.
3. DATA PRIVACY AND CONSUMER CONSENT
3.1 By interacting with this Platform and submitting your mobile phone number, you explicitly grant consent to vivo to process your personal data for promotional marketing, SMS notifications, and pre-order fulfillment communications in strict compliance with the Kenya Data Protection Act (2019) [Kenya Data Protection Act, 2019].- 3.2 Your data is securely processed strictly for the execution of this campaign and will not be sold, leased, or distributed to unauthorized third-party networks. You retain the right to opt-out of future promotional communications at any time by replying with the keyword "STOP".
4. LIMITATION OF LIABILITY & PLATFORM DISCLAIMERS
4.1 All promotional rewards, discount vouchers, and pre-order gift items are subject to regional stock availability and are issued on a "while-stocks-last" basis. Rewards are non-transferable and cannot be exchanged for cash.
- 4.2 The Platform Provider acts strictly as the technical infrastructure host. To the maximum extent permitted under the Consumer Protection Act (2012), the Platform Provider shall not be held liable for any promotional device fulfillment disputes, network connectivity delays, or user browser incompatibilities during the campaign.
4.3 vivo reserves the ultimate right to amend, suspend, or terminate this promotional campaign at any time without prior notice in the event of technical fraud, system manipulation, or unexpected logistical constraints.
Refund & Cancellation Policy.
- 1. Cancel within 7 days of placing your pre-order for a full refund.
- 2. After 7 days, cancellations may include a small processing fee.
- 3. Refunds are returned to your original payment method within 7–14 business days.
- 4. If the product launch is delayed beyond the promised window, you may request a full refund.
- 5. Deposits are applied toward your final purchase when you complete payment in-store.
